The publisher operates advertising services through the distribution of information on the internet. The advertising service provided consists of:
• Publication of information which has been provided and is maintained by the advertiser in one or more distribution channel published by 4tourists.co.uk • A web-based interface to edit some of the content of the advertisement.
Whilst content management tools are provided, support for these tools is not provided, and the publisher may revise the scope and functionality of these at any time and without notice. Correspondence is not entered into on this subject.
It is assumed that the advertiser understands the general principles of the internet including use of a web browser and e-mail programme.
THE PUBLISHER'S UNDERTAKING TO ADVERTISERS
The publisher will endeavour to maintain and increase the number of visitors to the websites, and create measurable response to advertisers in the form of enquiries delivered via the online form in advertisements, by telephone if a telephone number is published in an advertisement, and, where a web link is published in an advertisement, by referrals to that website.
To minimise risk to advertisers from illegal activity on the web or other online security threats, the publisher will deal with credible security threats or breaches at the earliest possible opportunity. In cases where it is technically and financially feasible to write new software or adapt or existing systems, this will be undertaken to minimise advertisers' exposure to current known threats. Where necessary, advertisers will be notified about such abuse either by e-mail or via the content management area.
COMMUNICATIONS ABOUT THE SERVICE
It is the policy of the publisher to communicate by e-mail wherever possible. Advertisers agree to receive relevant notices about the advertising or their account by e-mail as and when appropriate, and where response is required, to reply within 14 days of receiving the e-mail.
Correspondence is not entered into on operational issues.
ACCEPTANCE
The publisher accepts advertisements in good faith and requires advertisers to provide an accurate description of their property. Advertisements should comply with UK legislation including the Trade Descriptions Act 1968 (covering false descriptions) and the Consumer Protection Act 1987 (covering misleading prices).
The advertiser accepts full responsibility for the content published in their advertisement, undertakes to check the accuracy at least four times per year, and will fully indemnify the publisher against any action taken due to misrepresentation through inaccurate description of the relevant property in their advertisement.
CONTENT
The Publisher reserves the right to determine the design of its distribution channels, and the layout of the pages and individual advertisements.
The publisher may at its discretion alter any of the pictures and/or text content which form the published content of advertisements.
Website links will be published at the discretion of the publisher. These can redirect to a website solely marketing the accommodation, and cannot be used to redirect to another directory website. An additional charge is made for the inclusion of a web link.
Website links and e-mail addresses in the editable text of advertisements are not permitted and will be removed.
Text intended primarily for search engine indexing, repeated words or phrases which are superfluous to the meaning of the text when read by a person, and HTML markup to cause display of text in white or other light colours, may not be placed in the user-editable areas of advertisement content. Such content will be removed from records.
The publisher will take care of photographs and other media provided for the preparation of advertisements, but cannot take liability for any loss or damage to them whilst in transit or in our possession. If return postage and packing has been sent, media will be returned as soon as it has been processed.
The publisher will take care to accurately reproduce the information and pictures provided by advertisers, but will not be held liable for any loss arising out of any error or omission made while adding or amending these.
Accolades and Property Gradings: The advertiser undertakes to show only genuine, accurate and current property gradings in their advertisement. The publisher reserves the right to request documentation relating to grading information described in the advertisement. If requested documentation is not supplied, or supplied documentation is not acceptable, the advertiser agrees to remove mention of the relevant grading from their advertisement. In such cases, the grading may only be displayed in the advertisement after acceptable documentation has been supplied to the publisher.
EDITORIAL CONTROL
The publisher maintains editorial control over all the content distributed in its websites. All advertisements are subject to our content guidelines and house style.
ORDER OF SEARCH RESULTS AND LISTS WITHIN DISTRIBUTION CHANNELS
Service is available for the advertisement only, and the publisher does not enter into discussions regarding the display or order of precendence in any search results page or other list within the distribution channel[s] where the advertisement is published. Search results order is set by automated algorithms within the system used to publish the distribution channel[s], and the publisher may change the algorithm used in the creation of such search order at any time. The algorithms used to determine the display order of search and list results is confidential, and information about such algorithms, or notice of any changes made to them, will not be provided.
COPYRIGHT
It is the responsibility of the advertiser to ensure they have the right to use any photograph, digital images or advertising copy which they supply us with. The advertiser agrees to indemnify the publisher against all claims costs arising out of any copyright infringement for such images or text.
All images produced by the publisher from original files or photographs supplied by advertisers are the property of the publisher. All descriptive text used in advertisements is the property of the publisher. These pictures and text can only be published elsewhere with written permission from the publisher.
SPECIFIC FUNCTIONALITY IN WEBSITES AND UPDATE AREA
The publisher may add, alter or remove specific functionality of the public websites and the advertisement content management area without notice. Any such changes are made entirely at the discretion of the the publisher, and correspondence about such changes will not be entered into. No liability will be taken, nor any refund given, for any possible loss of business which could be suggested to have arisen due to a such change.
COMPATIBILITY
The public websites and advertiser content management area have been tested on a range of hardware and software platforms, and will function as intended on any correctly configured desktop PC using an operating system from 1998 or later. Usually there is no need to change any settings.
It is possible that raised security setting in web browser software, virus-checkers, firewalls, popup-inhibitors, browser toolbars and other extensions, and downstream routing devices may affect the ability to log in on a particular computer.
In cases where web access to a distrbution channel, or a logged-in session to the online content management area cannot be established, it is the responsibility of the advertiser to make the required software configuration changes.
DELIVERY OF ENQUIRIES SENT VIA FORMS IN ADVERTISEMENTS
Advertisers may view enquiries placed using the enquiry form in advertisements at the relevant page in the content management area. The publisher provides this as the primary means of accessing such enquiries.
A copy of each enquiry sent using the form is also sent by e-mail to the address specified by the advertiser in the relevant page of the content management area. The e-mail copy of enquiries is provided solely as a backup to the copy which is accessible in the content management area.
Systems are in place which always send out a backup copy of enquiries by e-mail. However, delivery of e-mails is subject to factors entirely beyond the control of 4tourists.co.uk, so no guarantee is made that e-mail copies of enquiries will be delivered to the specified e-mail address.
Advertisers who use e-mail as the primary channel for incoming enquiries do so completely at their own risk. 4tourists.co.uk will take no responsibility for missed enquiries and possible resulting loss in such cases.
E-MAIL AND TELEPHONE COMMUNICATIONS FROM ADVERTISEMENTS
The enquiry forms and telephone numbers [where published] in advertisements are in the public domain, and therefore provide a way for any person to communicate with the advertiser.
Advertisers agree to accept all such communications generated by their advertisement, and acknowedge that the publisher takes no responsibility for the content or intent of any such communication, and will not become involved in managing the response to such communication.
In cases where an advertiser suspects that a communication is not a 'bona fide' enquiry about the content of their advertisement, a copy whould be forwarded to the publisher. In such cases the advertiser is advised not to communicate with the sender of the enquiry.
LIABILITY
Advertisers undertake to check at publication, and from then at least every three months, that the content of their advertisement is correct and complete. Liability for any errors or omissions in the advertiser's editable content is the advertiser's responsibility and the publisher cannot be held in any way accountable for the consequences of such errors or omissions.
The advertiser is solely responsible for dealing with persons who access their data and warrant that they will not refer complaints or enquiries about these to the publisher.
In cases where the publisher receives a complaint about an advertiser's accommodation or conduct, the advertiser agrees to receive and give due attention to the matter, and to discuss and resolve it directly with the complainant. The publisher will not become involved in resolution of such matters in any way other than by sending an acknowledgement to the sender and forwarding the complaint to the advertiser.
The advertising offered in the websites may be used for lawful purposes only. The advertiser agrees to indemnify and hold the publisher harmless from any claims resulting from use of the publisher's websites which causes damages to the advertiser or another party.
Any liability to the advertiser in connection with this Contract will not exceed the price paid by the advertiser for the service. The publisher will have no liability for loss of profits, business, revenue, goodwill or anticipated savings nor for any other indirect or consequential loss.
TERMINATION
The publisher reserves the right to decline to publish any newly placed advertisement. If any payment has been made, this will be refunded or returned. No compensation will be payable by the publisher for any loss howsoever incurred if publication of an advertisement is declined.
The publisher reserves the right to withdraw any published advertisement. In such cases, any payment which has been made will be refunded pro-rata based upon the number of days remaining until the previously scheduled expiry date. No other compensation will be payable by the publisher for any loss howsoever incurred if advertisement is withdrawn from publication.
Annual advertising is a one-off charge and is non-refundable. An advertisement can be removed on the written request of the advertiser, but repayment will not made for the 'unused' part of its run. It may be added into the site again on your request provided it is within the run of the original advertisement booking.
The publisher reserves the right to suspend or terminate all or part of the service provided to a client with immediate effect, where [1] the expiry date has passed, or [2] there has been a breach by the client of these terms and conditions or failure to pay outstanding charges.
SERVICE LEVEL
The publisher will make every effort to provide advertisers with a prompt service.
Publication of newly placed advertisements: Subject to suitable text and image content being provided by advertisers, newly placed advertisements added on a paid basis will usually be published within 14 working days. Free trial [only available in certain websites] and evaluation advertisements within 4 weeks.
If an advertiser places an order for a service which is not included in their current subscription – eg picture upload, addition of web link – payment is due before provision of the service can be made.
Response to service and general enquiries: A personal response is not sent for every support query. Where the issue is explained in online help files, or is outside the scope of the publisher's support service, only an initial auto-response will be sent. Relevant enquiries will be dealt with at the earliest possible opportunity.
Support for technical issues is provided by e-mail. Support may also be available by telephone within normal office hours. No guarantee is given that telephone support will be provided. The decision to provide telephone support is entirely at the discretion of the of a 4tourists.co.uk manager, and the provision of such support on one occasion does not necessarily mean it will be provided on another occasion on the same basis.
The support provided covers only matters directly relating to the website where the advertisement is published, and the updating of the advertisement content via the content management area. Correspondence on subjects not directly related to these will not be entered into.
The publisher reserves the right to make a charge for dealing with non-relevant queries, and updating content which can be updated via the update area.
AVAILABILITY OF THE WEBSITES
4tourists.co.uk continually monitors and endeavours to maintain continuous availability of the websites, but will not be liable if they are not accessible at any time or for any period. Notice will not necessarily be given if any of the websites goes offline or services are temporarily withdrawn.
RENEWAL OF LAPSED ADVERTISEMENTS
The reinsertion of any property advertisement which has previously been published in any of the distribution channels and which expired in the last 12 months may be booked either via the update area or by contacting the 4tourists.co.uk
Except in cases where the ownership of a property has changed, if a new advertisement is submitted for a previously advertised property whose booking expired within the last 12 months, an additional charge of £49 plus VAT will be made for pictures setup and administration. Payment of this, plus the annual advertising charge, must be made before the advertisement is published. Such bookings will run for 12 months from date of publication.
NOTES ABOUT THESE TERMS AND CONDITIONS
These terms and conditions take precedence over any other terms and conditions. The publisher reserves the right to amend these terms and conditions at any time without notice. Continued use of the service signifies agreement with any changes made to these terms and conditions.
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